Frequently Asked Questions

Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed countries.

Do I need to register and set up an account to shop?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

How can I pay for my order?

We accept all major credit and debit cards: MasterCard, Visa, JCB, American Express. Please note that all payments are charged in American Dollars. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

How do I know if an item is in stock?

All items are in stock unless “Out of stock” is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.

How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.

How do I start shopping online with zyeed.com?

For step-by-step shopping, please follow the easy instructions mentions below:

    1. When you have found a Product on the Website by clicking on SHOP button from the menu, please click on the button labeled (add to cart). This will add your Product to a virtual “shopping cart”.

 

  1. To change what’s in your virtual shopping cart at any time, click on the View Cart labeled
  2. To add more Products to your virtual shopping cart, click on the SHOP button from the menu.

4. To pay for the Products in your virtual shopping cart at any time, click on the cart button on the top right & press.

5. When you click the ” check out” button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you.

You can provide this information by filling in the fields requested on the screen.

All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

To shop with greater ease with us online, register one-time to save your details so that you will not have to re-enter your personal information again on your next session.

How do I track my orders?

You will receive an email, with a tracking number, notifying you that orders have been shipped. If you have further queries, please contact us at [email protected]

How do I use a promotion code?

To use a promotional code, please follow these steps: Place your orders. Proceed to checkout. Enter your Promotion Code at the box indicating “Promotion Code”. Simply type or copy and paste (recommended) the promotional code in this text field. Submit your order to see the final amount with your promotion discount applied.

I would like to change my order. What should I do?

If you would like to amend your order, please contact us @ [email protected]

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses Secure Trading for a reliable and secure internet payment gateway.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you.

Is there a minimum order value?

There is no minimum order requirement.  Delivery charges will remain as specified.

What are the recommended browsers for this site?

This site is optimized for Explorer version 7.0 or higher, Mozilla Firefox version 2.0 or higher, Opera 9.0 or higher and Google Chrome. and any Apple devices. 

What are your delivery charges?

USA – Charges vary according to weight and delivery state.
Other destinations – Delivery charges on request

What if there are missing or wrong items when I receive my order?

For missing or wrongly shipped items, please contact us @ [email protected] and quote your transaction reference number. Our customer service is open from Monday to Friday. We will Endeavour to reply to your query within 2 working days and we will advise you on what to do next.

What is your cancellation policy?

Our “no questions asked” cancellation policy allows you to cancel your order with us:

Before the Products are delivered to you;
or
Within 60 working days of receiving the Products.